Return Policy
RETURNS
Our policy lasts for 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
If the package is damaged when you receive , we will fully refund or resend.
If the quantity is less than what you order, we will reship the other ones or refund the product and shipping cost you pay.
If the package is lost or you do not receive the package after a period of time, we will refund or resend.
All returns must be made within 30 days from the invoice date. We highly recommend that you inspect each product carefully upon receipt, as this will allow us to correct any issues in a timely manner.
Exchanges : We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@glinyt.com
Shipping To return your product : By sending us a email hello@glinyt.com , we will inform you the exact adress of return .
If you place the wrong order / Don't want the products anymore / Changed your mind after placing your order , you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund methods :
We will refund your item price by your original payment method within 7 days .
Glinyt offers a more expedient dispute resolution process and would be grateful for the following:
A. Photos or videos of the damaged item to demonstrate the issue. If the damage cannot be clearly determined from photos, a video should be provided.
B. Screenshots of the email or dispute received that includes the name, date, and details. Specifically, evidence of the complaint filed by the customer (via PayPal Dispute or other payment gateway, email, etc.).
C. Products may need to be returned to Glinyt if our dispute resolution team requests this as part of the dispute process.
Aside from major interpretations, Glinyt will issue a refund, resend the product, or accept a return for any of the following scenarios:
Orders missing tracking information, in transit, on hold, or expired 60 days after leaving the Odyx warehouse may be subject to dispute. The conditions for the following countries and shipping methods may vary:
A.
For orders shipped to the United States, the dispute period will be 45 days after the orders have left the Odyx warehouse.
B.
For Brazil, the dispute period is 110 days from the date the order left the Odyx warehouse due to strict customs procedures in Brazil.
C.
For the OdyxPacket Liquid Line to all countries, Odyx will handle disputes for delayed orders only after 100 days from the date the order left the Odyx warehouse.
D.
For certain special shipping methods, Odyx may not be able to address your disputes. (Refer to the subsequent important interpretation)
Remarks:
There are instances where an order has arrived at the buyer’s nearest post office and is held due to an insufficient address, unclaimed package, missing number, etc. In these cases, it would be more efficient for customers to contact their local post office or visit the post office to arrange for delivery.
Due to national realities, such as the telephone system and religious beliefs in Israel, packages are often delivered to self-collection lockers, which may lead to delivery delays. Hence, it is more convenient for customers to make arrangements for collection with their local post office.
There may be occasions where local tracking numbers indicate a package has been delivered, yet the end customer reports that they have not received it. In such instances, Odyx will diligently work to verify the actual situation, which may take an extended period (1-2 months), but there is no assurance of a favorable result.
Odyx will not issue a refund or resend if the tracking information indicates the order is delivered.
A.
Customers who do not receive their package must provide a non-delivery certificate issued by the local post office with an official seal to confirm the issue.
B.
Alerts in tracking information. If tracking shows an Alert status, potential reasons could include:
A)
Incorrect or insufficient address.
B)
Non-existent number.
C)
Recipient unknown.
D)
Refused by the recipient.
E)
Not collected in a timely manner.
F)
No secure delivery location available.
G)
Customs duty not paid.
H)
Other miscellaneous reasons.
Odyx offers a full refund or replacement if packages arrive seriously damaged.
Odyx offers a partial refund or replacement for packages that arrive with minor damages (excluding threads, slight wrinkles, small scratches, etc.).
Remarks:
A.
For fragile items, a refund is strongly advised.
B.
Odyx cannot offer refunds or any after-sales service for damaged packaging cartons due to the rigors of international long-distance shipping.
C.
For regular electronic products, your customers must report issues or open a dispute within 30 days after delivery.
Odyx has a rigorous quality control procedure before dispatching products. Odyx will address incorrect or missing products in the following manner:
A.
For incorrect items, Odyx offers a full refund or replacement.
B.
For items with the wrong color, size or other non-functional discrepancies, Odyx offers a refund or replacement if you provide a screenshot of your customer's complaint including their name, content, and the date.
C.
For missing parts that do not affect the product's function, Odyx may issue a partial refund or resend the missing part. If the missing part affects the product's operation, Odyx will handle a return of the product.
D.
For missing accessories, Odyx will resend the accessories.
Remarks:
For issues related to size, Odyx would appreciate it if you could measure the product with the correct method and provide a photo of the measurements. Our dispute team will then resolve your issue promptly.
Odyx will provide a full refund for order cancellations made before the products are processed by the warehouses.
A. After payment, Print on Demand (POD) orders cannot be canceled as they are personalized for you.
B. After payment, pre-order stock orders cannot be canceled as these are special products and are reserved exclusively for you.
C. After payment, orders that require video and photo services cannot be canceled as Odyx has already scheduled and prepared these services for you post-payment.
Important interpretation
You cannot open a dispute if theorder status is closed.Your dispute cannot be resolved when tracking information from a third party cannot be found.
Odyx assumes no responsibility for any damaged product or shipping delay caused by a natural disaster, including but not limited to: epidemic situations, international incidents, strikes, war, earthquakes, floods, viruses, storms, heavy snowfall, or customs inspections. However, Odyx will notify you of any such incidents through Odyx Chat, Skype, Email, Line, WhatsApp, etc.
Some shipping methods cannot be tracked when orders arrive in certain countries, states, or cities. Odyx lists these shipping methods in advance and will not accept any disputes when you choose these shipping methods for some countries, including:
PostNL, Electric PostNL.
Remarks:
When selecting certain shipping methods, additional fees may be applied for remote addresses.
Due to limited international shipping, Odyx will not accept any disputes when your orders are shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of Congo, Central African Republic, Congo, Ivory Coast, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea, Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, Saint Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan, Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, American Virgin Islands, Vanuatu, Samoa, Bernel, Curaçao, Saint Eustatius, Saint Martin, Nevis, Somaliland, Saint Barthélemy, Yemen, Mayotte, Zambia, and Zimbabwe.
Products can only be returned to Odyx china warehouses. However, we do not suggest returning the products to our warehouses, as the international shipping cost is high and it takes at least 3 months to arrive at the Odyx china Warehouse. Moreover, most of them will be lost on the way back. Additionally, most returned products will be damaged in transit.
A. If you indeed want your buyer to return the products, please follow these steps: How to Return Products to Odyx Warehouse.
B. Please return the products within 30 days of receipt.
Service products are subject to the following interpretation:
A. In the event of a dispute resulting from damaged products or delayed shipping, Odyx cannot refund the cost of the product.
B. Any dispute resulting from poor quality, Odyx cannot accept it because the supplier is not Odyx.
C. For service products without Odyx's quality control inspection, Odyx may not accept disputes.
Odyx will not accept any unreasonable disputes, including but not limited to:
A. The buyer doesn't like it.
B. The product description is not real.
C. The products have an unusual smell.
D. The buyer ordered the wrong items or SKUs.
E. The delivery address was not provided correctly.
F. The product difference has been negotiated in advance.
G. Tracking information deleted by logistics companies or local post offices.
H. In some cases, packages are returned/discarded/detained due to the recipient's failure to carry out customs clearance work in accordance with the foreign trade policies of some countries.